Help

Applying for a room

What you need before you start

• Your national identity card or passport number
• A phone number we can reach you on
• An email address
• The name and phone number of an emergency contact
• A rough idea of when you want to move in

It takes about five minutes. There is nothing to pay to apply.

What happens after you submit

1. Your application arrives in the office immediately and appears on the manager's screen.
2. Someone reads it and checks the room you asked for is still free.
3. We contact you by phone, WhatsApp or email, whichever you told us you prefer.
4. If your application is approved, we confirm the room, the rent and your move-in date, and you sign a tenancy agreement.

How much is the rent?

Rent depends on the room, because the rooms differ in size and floor. The application form shows the rent for each room as you choose it, and we confirm it with you before anything is final. If you would rather ask first, call the office on +254 790 541101.

Signing in

If you are a resident

1. Go to the sign-in page.
2. Enter the email address the office has on file for you, and your password.
3. You will be taken straight to your own account.

If you work here

Use the same sign-in page. The system knows what your role is and takes you to the right place: the dashboard, the tenants list or the meter-reading page.

Forgotten password

1. On the sign-in page, choose the option to reset your password.
2. Enter your email address. A link is sent to that address.
3. Open the link and choose a new password.

Reading your statement

Signed in, your account shows four things:

• Your balance: what is outstanding, or nothing if you are clear.
• Your room: the room, your rent, your move-in date and your deposit.
• Water and garbage, month by month, with the meter readings behind each one, so you can see the previous reading, the current reading and the difference.
• Every payment recorded against your name, with the date.

How water is billed

Every room has its own meter. A member of staff reads it and records the number along with the date it was taken. Your bill is the difference between that reading and the previous one. You are never charged a share of the building's total.

Something looks wrong

Tell the office. A figure in your account is our record. It is not a final determination of what you owe, and correcting a genuine mistake costs you nothing.

For staff

The system gives each person only what their job needs. This is enforced by the database itself, not by hiding buttons, so an account cannot reach data it is not entitled to even by going around the screens.

Owner

Everything an administrator can do, plus the things no administrator may: changing another person's role, locking and unlocking a sub-administrator's account, and removing accounts.

Administrator

Full access to tenants, payments, utilities, statements, reports and settings.

Sub-administrator

Tenant work: viewing tenants and their profiles, processing applications, correcting contact details, taking meter readings, and helping tenants get signed in. Not rent, deposits, payments, settings, roles or deletions.

Utilities staff

Meter readings only. They see which room they are reading and who occupies it, and nothing financial at all.

A note on meter readings

Enter the reading exactly as it appears on the meter. The system works out the units and the charge, so do not do the arithmetic yourself. A reading lower than the previous one is accepted, because meters get replaced and roll over, but it asks you for a note explaining it. You can correct your own reading for 24 hours; after that ask an administrator, because the bill may already have gone out.